Gain control and master your entire service network in one place
Achieve the full overview of all your field service operations with one cloud-based solution.
Bring real-time visibility, interactive analytics and AI to operations, thanks to our IoT-driven field service management software. Evolving from reactive support to proactive service will optimize field service work on every level and improve your efficiency and effectiveness.
Connect Fieldcode easily with your service network
Integrate Fieldcode into your existing processes and tool landscape faster using drag and drop – no programming skills required. Tickets from your CRM or other ITSM system will be synchronized and continuously updated in both directions throughout the issue lifecycle.
Use one system across all languages and time zones
Use one unified system to communicate in local language and time zones across the world. Localized settings and a multilingual user interface help to familiarize agents quickly and reduce training needs. Tickets that are raised in your local language can be converted into multiple languages and time settings simultaneously.
Display all delivery layers in a single view
Achieve more transparency for all levels of your service network in just one view. The comprehensive overview of all tickets enables you to meet your KPIs so you can achieve performance driven results whether you deliver services with your own team, through assigned service providers or their partners.
Connect all your IoT assets to your field service network
Fully automate event creation based on the device status or a pre-defined maintenance cadence. Ensure maintenance cycles and regular activities for your managed assets are completed. Manage, maintain and monitor all your connected assets to save time and effort with our service scheduling function. Create service events automatically for periodic maintenance or through IoT sensors which are connected to Fieldcode.