Zero-Touch features for field service management

Voice AI agents

Every service call is handled automatically, and around the clock. Fieldcode voice AI agents speak naturally with customers, create and update tickets, confirm or reschedule appointments, and keep service moving—even while you sleep. 

Automated dispatching

Every ticket is dispatched automatically with smart rules that match the right engineer based on skills, location, and efficiency. The unique Engineer Efficiency Factor accounts for each technician’s speed and proficiency— keeping schedules balanced and customers served without delay. 

Route optimization

Routes recalculate automatically with travel time, SLAs, real-time traffic, and parts pick-up and drop-off built in. Technicians always get the fastest, most efficient path. 

Guided mobile workflows 

Technicians never miss a step. The mobile app guides technicians through assignments, status updates, parts, reporting, and instructions in real time—online or offline—so jobs finish right the first time.

Customer portal 

Keep your customer always informed. 
All relevant updates can be sent automatically to customers by email or SMS, e. g. the estimated time of arrival can be communicated in real-time through a live link to the tracking tool.

Appointment booking 

Align appointments with your customers easier than ever before and increase satisfaction and effectiveness. Customers can autonomously book, reschedule or cancel appointments online and access real-time status updates. Appointments are seamlessly dispatched, and notifications are sent to customers via email or SMS.

Asset tracking

Assets link directly to tickets and generate assignments or maintenance tasks automatically, so technicians always arrive prepared with the right resources.

Need full asset lifecycle visibility?

Workflow designer

Ticket import

Import work orders and job information from any system. Fieldcode syncs every detail automatically- job history, contacts, contact attempts, and updates – so your team works with complete, up-to-date information.  

Custom lists

Data entry takes care of itself. Reusable lists for sites, devices, addresses, or custom lists speed up ticket creation and eliminate errors—keeping every job consistent from the start.

Ticket communication

Everyone stays aligned. Updates are shared in real time and logged automatically, so actions are visible and confirmed without extra follow-up.

Parts and returns

Spare part deliveries and returns are monitored automatically. Pick-ups and drop-offs (PUDO) are scheduled into the plan automatically, so everything is ready before the job starts and technicians arrive with what they need. 

Contractor management

Work assigned to partners and subcontractors updates in the same system automatically, keeping progress transparent and service quality consistent.

Analytics dashboards

KPIs and performance metrics refresh automatically in real time, from company-wide views down to engineer-level details.  

Forecast reporting

Service data automatically generates forecasts showing trends and demand by team, location, or time period—so you can plan ahead without manual effort. 

Learn more

Setting up Fieldcode

Drive better performance and experience effortless integration. Benefit from 190+ user cultures, and be ready for dispatch instantly with best practice setup and wizard functions.