Next level features for FSM Software

Manage your field service teams efficiently and delight your customers with smart experiences. Benefit from an innovative set of features to control and simplify the complexity of your field service workflow.

IoT integration

Integrate all your IoT sensors to your service network and monitor all data points in your network in one comprehensive view. Generate automated alerts and create tickets for any failures on monitored assets in order to deliver predictive services.

IoT Monitoring to deliver predictive services
Automated dispatch software for Field Service management

Automated dispatching

Revolutionize your scheduling processes and significantly improve your field workforce management with high-end multilayer disposition, optimized route planning and no-touch ticket assignment.

Mobile application

The Fieldcode mobile application is suited for engineers on the field, assisting them in their daily field service assignments and reporting. Work orders and ticket status can be tracked both, online and offline and full documentation regarding spare parts or instructions are available.

Mobile application for Field Service management
Automated route optimization for Field Service management

Route optimization

Optimize manually planned routes based on mileage, worktime, SLA compliance and even real-time traffic data. Increase utilization and optimize your job scheduling by favoring idle resources and minimizing the usage of overtime hours.

Customer information center

Keep your customer always informed. 
All relevant updates can be sent automatically to customers by email or SMS, e. g. the estimated time of arrival can be communicated in real-time through a live link to the tracking tool.

Customer information center for Field Service management
Analytics dashboards with proactive alerts and real-time monitoring for Field Service management

Analytics dashboards

Improve your KPIs with proactive alerts and real-time monitoring. Analyze most relevant data in real-time down to the technician level in one view. Constantly increase productivity and quality within your team based on the insights gained.

Asset management

Ensure maintenance cycles and regular activities for your managed assets. Create events fully automated depending on a specific schedule or in accordance with maintenance contracts.

Asset management for Field Service management
Service workflow with proactive user guidance and automated instructions for Field Service management

Service workflow

Ensure continuous performance at the highest levels through guided workflows. Adapt your workflows to your specific needs with proactive user guidance and automated instructions.

Setting up Fieldcode

Drive better performance and get started right away. Benefit from 190+ user cultures, and be ready for dispatch instantly with best practice setup and wizard functions.

Setting up Fieldcode Field Service management (FSM) software
Ticket import and creation for Field Service management

Ticket import and creation

Import your work orders from any other system or create these directly within Fieldcode. All details about the job are synchronized within all connected systems, even contact attempts and the entire history are visible for all team members involved.

Ticket communication

Share ticket-related updates with all team members in real-time throughout the application. All communication will be documented and actions can be confirmed as executed.

Ticket communication for Field Service management
Contractor management for Field Services

Contractor management

Our multilayer functions ensure full visibility in order to provide service quality in highest standard, whether you deliver your service with your own teams, through assigned service providers or their partners.

Parts and returns

Maintain and monitor all spare part deliveries and returns required for service execution. All parts will be managed and tracked in order to ensure in-time delivery to pick-up locations.

Parts and returns for Field Service management maintenance